This Privacy Policy (“Privacy Policy”) describes the data protection practices of VybeRX and its affiliates, including, but not limited to, VybeRX (collectively, “VybeRX,” “we,” “our,” or “us”), including when you visit any VybeRX website that links to this Privacy Policy (including vyberx.co and app.vyberx.co) (collectively, our “Websites”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to VybeRX. We refer to the Websites, Apps, and other services provided by VybeRX together in this Privacy Policy as the “Services.” This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.
Please read this Privacy Policy carefully to understand how we handle your information. If you do not agree to this Privacy Policy, please do not use the Services.
We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.
We collect a variety of information that you provide directly to us. For example, we collect information from you through:
The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you include:
We collect certain information about your use of the Services and the devices you use to access the Services, as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf) may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Our Websites. When you use our Websites, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs), referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.
Our Apps. When you use our Apps, we automatically receive certain information about the mobile phone, tablet, or computer used to access the Apps, including a mobile device identifier, IP address, operating system, version, Internet service provider, browser type, domain name and other similar information, whether and when you update the Apps, date and time of use, and how you use the Apps, including time spent in different portions of the Apps.
Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and/or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user’s general location (e.g., to provide you with accurate sales tax information and to deliver content customized to your location).
We will ask your permission before collecting your precise GPS location information. In such instances, we will use your precise geolocation information to provide customized services, content, promotional offers, and other information that may be of interest to you. If you no longer wish for us and our service providers to collect and use GPS location information, you may disable the location features on your device. Please see your device manufacturer settings.
Our Use of Cookies and Similar Online Tools. To collect the information discussed in this Section, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience.
As we adopt additional technologies, we may also gather information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. By blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.
When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you, including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.
We work closely with third parties (including, for example, third party intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with the Services and their health care services, subcontractors in technical services, advertising networks, analytics providers, and search information providers). Such third parties will sometimes provide us with additional information about you.
In connection with providing you with the Services, we may use your information for our business purposes to:
Combined Information. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.
Aggregate/De-Identified Data. We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.
We may use third-party web analytics services, such as Google Analytics (including Google Signals, Google User-ID, and other Google Analytics features) and Mixpanel, on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you.
If you have a Google account with personalized advertising enabled, Google Signals may gather analytics and engagement information from across the devices you use to access the Services. To prevent Google from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on. To opt out of Google Signals, open your “Settings” app, locate and tap “Google,” select “Ads,” and turn on “Opt out of Ads Personalization.” You may also be able to disable cross-device tracking through your Android or Apple device-based settings.
If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on links or banners in the email. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
The Services may integrate third-party advertising technologies, such as ad networks and ad servers including Facebook, Google Ads, Criteo, and others, that use cookies and other technologies to deliver relevant content and advertising for VybeRX products on the Services, as well as on other websites you visit and applications you use. Ads may be based on the content of the page you are visiting, information you enter such as searches, demographic data, and other information we collect from you. Ads may also be based on your current activity or your activity over time and across other websites and online services.
We sometimes provide customer information, such as email addresses, to service providers who may “match” this information in de-identified form to cookies, mobile ad identifiers, and other proprietary IDs to provide you with more relevant ads when you visit other websites and mobile applications.
We do not have access to, and this Privacy Policy does not govern, cookies or other tracking technologies placed on your device by non-affiliated third-party advertising network services. For more information about tailored browser advertising and your choices, you may visit the Network Advertising Initiative’s Consumer Opt-Out, the Digital Advertising Alliance’s Consumer Opt-Out, or Your Online Choices. You may also review Criteo’s privacy practices and Google’s ad settings. We do not control these opt-out services, participating companies, or their continued availability or accuracy.
If you exercise the opt-out choices above, you will still see advertising when you use the Services, but it will not be tailored to you based on your online behavior over time.
When using mobile applications from us or others, you may receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics. Each operating system, including iOS, Android, and Windows, provides its own instructions on how to prevent the delivery of tailored in-application advertisements. We do not control how a platform operator allows you to manage personalized in-application advertisements. Please review the support materials and device settings for your operating system for further details.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing meaningful choices about information collected on our Websites for third-party purposes, which is why we provide the opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals. You can learn more at All About Do Not Track.
We may share your information for our business purposes in the following ways:
Affiliates and Subsidiaries. We may share information we collect within any VybeRX member or group, including our subsidiaries, affiliates, ultimate holding company, and its subsidiaries, to deliver products and services to you, ensure a consistent level of service, and enhance our products, services, and your customer experience.
Health Care Providers and Services. We share your information with health care providers to schedule and fulfill appointments and provide health care services as part of the Services; with providers to whom you send messages through our Services; and for other treatment, payment, or health care operations purposes, including pharmacy services, upon your request.
Service Providers. We provide access to or share your information with select third parties that use the information to perform services on our behalf. They provide services including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, auditing, and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or administer and support the Services.
Protection of VybeRX and Others. By using the Services, you acknowledge and agree that we may access, retain, and disclose information we collect and maintain about you if required by law or in a good-faith belief that doing so is reasonably necessary to comply with legal process; enforce our Terms of Use, this Privacy Policy, or other contracts with you; investigate potential violations; respond to claims that content violates third-party rights; respond to customer service requests; or protect the rights, property, or personal safety of VybeRX, its agents and affiliates, its users, or the public. This includes exchanging information with other companies and organizations for fraud protection, spam and malware prevention, and similar purposes.
Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, including in contemplation of such transactions, user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer information, including email addresses, would likely be one of the transferred business assets. If such a transfer is subject to additional mandatory restrictions under applicable laws, we will comply with those restrictions.
Public Forums. Certain features of our Services make it possible for you to share comments publicly with other users. Information submitted through such features is not confidential, and we may use it for any purpose, including in testimonials or other marketing materials. For example, if you submit a product review on one of our sites, we may display your review, along with the name provided, if any, on other VybeRX websites and third-party websites. Information you post openly will be available to the public and potentially accessible through third-party search engines. Please take care when using these features.
Consent. We may also disclose your information in other ways you direct us to and when we have your consent.
Aggregate/De-Identified Information. We reserve the right to create Aggregate/De-Identified Data from information we collect through the Services, and our sharing of such Aggregate/De-Identified Data is in our discretion.
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions at the bottom of the email. Regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or required by applicable law. For example, you may not opt out of operational emails reflecting our relationship or transactions with you.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security processes and standards, of any third parties. This includes physicians and other health care providers using the Services, the manufacturer of your mobile device and other IT hardware and software, and any third-party mobile application, website, or service to which our Services may contain a link. These third parties may gather information from or about you. We have no control over their privacy practices. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.
VybeRX takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet and no means of electronic or physical storage is absolutely secure. You acknowledge and accept that we cannot guarantee the security of information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.
Where we have given you, or where you have chosen, a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Information you share in public areas may be viewed by any user of the Services.
If you are a California resident, California law requires us to provide additional information regarding how we collect, use, and share your “personal information,” as defined in the California Consumer Privacy Act (“CCPA”).
Throughout this Policy, we discuss the specific pieces of personal information we collect from and about our users. Under the CCPA, we are also required to provide the categories of personal information we collect and the categories of third parties to which we disclose personal information. Some information we collect through the Services, such as medical information, is subject to various health data privacy laws and is therefore not subject to the CCPA.
| Category of Personal Information | Categories of Third Parties to Which We Disclose |
|---|---|
| Identifiers and contact information (e.g., name, address, email address, account names) | Service providers; our affiliates; health care providers and services; entities for legal and fraud prevention |
| Commercial and transactional information (e.g., information about your purchases) | Service providers; our affiliates; health care providers and services; entities for legal and fraud prevention |
| Financial information (e.g., credit card information collected by our payment processors) | Payment processors; service providers; our affiliates; entities for legal and fraud prevention |
| Internet or other network or device activity (e.g., IP address, browsing history, app usage) | Service providers; our affiliates; entities for legal and fraud prevention |
| Geolocation information (e.g., general location and precise location, with your permission) | Service providers; our affiliates; entities for legal and fraud prevention |
| Demographic and statistical data (e.g., gender, interests based on products and services you use) | Service providers; our affiliates; entities for legal and fraud prevention |
| Physical characteristics (e.g., photos of you) | Service providers; our affiliates |
| User-generated content (e.g., information you choose to post in our online forums) | Service providers; our affiliates; entities for legal and fraud prevention |
| Customer service data (e.g., information you provide through a chat or call with VybeRX’s Care Team) | Service providers; our affiliates; health care providers and services; entities for legal and fraud prevention |
The business purposes for which we use the personal information we collect are managing, facilitating, and improving the Services; research, marketing, and analytics; communicating with users; technical support and customer service; security and fraud prevention; and legal compliance and defense. For more detailed information, see “Purposes for How We Use Your Information” and “How We Share and Disclose Your Information” above.
CCPA Rights Disclosure. If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, you may request that we:
The CCPA further provides you with the right not to be discriminated against, as provided by applicable law, for exercising your rights. Certain information may be exempt from such requests under California law. For example, we need certain information to provide the Services to you. We will also take reasonable steps to verify your identity before responding to a request.
If you are a California resident and would like to exercise any of your data rights under California law, email us at support@vyberx.co. Please include your full name, email address, residential address associated with your use of our Services, and the rights you would like to exercise so that we can process your request efficiently.
If you would like to receive a copy of your medical record in connection with your request, please indicate that in your email message. By requesting your medical record in this way, you agree to receive your medical record in an unencrypted email message.
VybeRX does not, and will not, sell information that identifies you, such as your name, email address, phone number, or postal address. Like many companies with an internet presence, we work with third parties that provide marketing and advertising services to us, including interest-based advertising services. These third parties may place tags, pixels, cookies, beacons, and similar tracking mechanisms on our Websites and Apps and collect your online identifiers. Because of the CCPA’s broad definitions of “sale” and “personal information,” making certain online identifiers available to these companies so they can provide marketing and advertising services to VybeRX may be considered a “sale” under the CCPA.
To opt out of sharing your information with participating third parties for interest-based advertising, visit the Network Advertising Initiative’s Consumer Opt-Out, the Digital Advertising Alliance’s Consumer Opt-Out, and Your Online Choices linked in the Online Analytics and Advertising section. These opt-outs are device- and browser-based, so you must opt out on each device and browser.
Shine the Light Disclosure. The California “Shine the Light” law gives California residents the right, under certain circumstances, to request information from us regarding how we share certain categories of personal information with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration, as those terms are defined under Nevada law, to a person for that person to license or sell such information to additional persons. We do not engage in such activity. However, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing support@vyberx.co. We will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.
We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide appropriate notice in accordance with legal requirements. Your continued use of our Websites or Apps after such amendments, and notice where applicable, will be deemed your acknowledgment of these changes to this Privacy Policy.
If you have any questions about this Privacy Policy or VybeRX’s privacy practices, please contact us at:
VybeRX